Rewards FAQ

The best way to join is through the Red Heat Tavern Rewards app, available for iPhone and Android. If you do not have a phone, you can join in-restaurant or through our web portal here.

Yes, new members receive a $10 signup reward after making a first purchase with their new account.

There are many great perks for joining:

• Earn one point for every dollar spent at our restaurants*
• Spend 150 points to receive $10 off**
• Spend 250 points to receive $25 off**
• Enjoy a complimentary dessert during your birthday month
• Earn a $10 referral reward for each friend who signs up using your unique code
• Receive custom offers based on your dining habits and preferences

*Excludes gift card purchases, except during special promotional periods.

**Reward discounts cannot be applied to gift cards or alcoholic beverages.

Earning points is the best way to maximize your rewards. However, you will receive a complimentary dessert during your birthday month regardless of whether you have earned points. We may also provide other rewards from time to time that are customized for you.

You will earn a $10 reward when your friend uses your invite code during signup and makes their first purchase. To invite a friend using the app, go to “More” at the bottom right, and then tap “Invite Friends”. You will see a code that you can copy or share. You can also view your invite code when signed into our online portal on the “Invite Friends” page. When your friend signs up, they should put your code into the “Invite Code” field. You will receive the reward automatically when your friend completes their first purchase.

We encourage you to use our app for the best experience, but it is completely optional! If you don’t want to install the app, you may ask your server to look up your points and rewards in-restaurant by providing you phone number. In addition, we have a web portal where you can check your points balance and see available rewards at home.

Yes! Tap the “ORDER” button and then choose a location to get started with an online order.

Yes! Orders placed within the Red Heat Tavern app automatically earn points; a reward can be selected prior to entering your order or while checking out. If ordering via our website, simply tap “Sign In with Red Heat Tavern Rewards” and enter your rewards account details to earn and redeem.

You can earn your points in a few different ways:

• When signed in with your rewards account, online orders placed using the Red Heat Tavern app or through our website will earn points automatically.
• When dining in our restaurants, ask your server to add the points to your account using your phone number.
• Alternatively, tap the ADD POINTS button on the home page of the app and show the QR code to your server. They will scan it into our Point of Sale system to add points to your account.
• If you forget to mention your rewards account before you pay your bill, save your receipt! You can use the app to scan the QR code at the bottom of a closed receipt to earn points for your visit. Tap the Add Points button to bring up the scanner.
• You may also send a picture of your receipt to rewards@redheattavern.com, and our team will add the points to your account manually.

In your app, you will see your points balance on the Home page. If you don’t have the app, you can check your point balance on our web portal here. 

Yes! You may scan receipts into the app as long as they are less than 90 days old.

Yes, points will expire after 365 days without a check-in (visit to our restaurant or online order).

You have 90 days to scan a receipt and earn points. We may reduce this threshold at any time.

We limit the number of receipts that can be scanned at once to prevent fraud. If you have trouble, you may always reach out to rewards@redheattavern.com for assistance. 

You may be able to earn points on these orders in select circumstances. If your order is delivered with a receipt containing a QR code at the bottom, you can scan this into the app to earn points on that order. Alternatively, you may send a photo of your receipt to rewards@redheattavern.com so our team can assist you.

To make sure you always earn points for takeout & delivery, order directly from us in the app or at order.redheattavern.com.

Yes! Once you join the Red Heat Tavern Rewards program, you may scan receipts as long as they are less than 90 days old.

You can earn your points in a few different ways:

• When signed in with your rewards account, online orders placed using the Red Heat Tavern app or through our website will earn points automatically.
• When dining in our restaurants, ask your server to add the points to your account using your phone number.
• Alternatively, tap the ADD POINTS button on the home page of the app and show the QR code to your server. They will scan it into our Point of Sale system to add points to your account.
• If you forget to mention your rewards account before you pay your bill, save your receipt! You can use the app to scan the QR code at the bottom of a closed receipt to earn points for your visit. Tap the Add Points button to bring up the scanner.
• You may also send a picture of your receipt to rewards@redheattavern.com, and our team will add the points to your account manually.

In your app, you will see your points balance on the Home page. If you don’t have the app, you can check your point balance on our web portal here. 

Yes! You may scan receipts into the app as long as they are less than 90 days old.

Yes, points will expire after 365 days without a check-in (visit to our restaurant or online order).

You have 90 days to scan a receipt and earn points. We may reduce this threshold at any time.

We limit the number of receipts that can be scanned at once to prevent fraud. If you have trouble, you may always reach out to rewards@redheattavern.com for assistance. 

You may be able to earn points on these orders in select circumstances. If your order is delivered with a receipt containing a QR code at the bottom, you can scan this into the app to earn points on that order. Alternatively, you may send a photo of your receipt to rewards@redheattavern.com so our team can assist you.

To make sure you always earn points for takeout & delivery, order directly from us in the app or at order.redheattavern.com.

Yes! Once you join the Red Heat Tavern Rewards program, you may scan receipts as long as they are less than 90 days old.

Because our new program is exclusively points-based, your rewards dollars balance must be converted to points at a rate of 60 points per $5 in queued rewards. Please be sure to migrate your account to ensure that your points and rewards are transferred.

When you install the app, you will be given the option to migrate your legacy account. If you don’t want to download the app, you can migrate through our website here.

Your phone number and email are required for migration. Your Red Heat Tavern Rewards number is optional, but can help ensure that the right information is migrated if your phone or email don’t match an existing account.
If you have any trouble migrating your account, or find that your migrated balance is missing or inaccurate, please contact us at rewards@redheattavern.com.

Please reach out to rewards@redheattavern.com with your name, email, and phone number, and we will assist with locating your account. In the meantime, be sure to save your receipts so that you can earn points on orders placed before your new account it open.

Please reach out to rewards@redheattavern.com with the details for each of the accounts, and let us know which login details you would like to use going forward. 

Please reach out to rewards@redheattavern.com for any further questions or support. When you do, be sure to provide as much information as possible about your issue so we can help you quickly.